Hospitality payments were fragmented: manual deposit collection, hours of reconciliation, and no support for complex bookings like group blocks or split payments.

Built an Intelligent Payment Orchestration Suite with automated rules engine, 5-way split payments, multi-reservation auth, and card type differentiation.

Managed 20+ PSP relationships, projected 15% processing cost reduction, and transformed payments into a platform stickiness driver.

B2B event contracting and group bookings remained stuck in static PDFs, fragmented systems, and manual deposit chasing, causing slow turnaround, delayed cash flow, and security risks.

Built a 0-to-1 AI platform that converts static PDFs into digital contracts, automates milestone-based payments, and integrates with Amadeus Delphi and major PMS/CRM systems.

Shipped significantly faster than previous launches. Deployed to existing Canary customers across Four Seasons, Wyndham, and Choice Hotels properties. A key driver of payments portfolio growth.

Yodlee, a $200M ARR division of Envestnet serving 17 of the top US banks, needed to reinvent its mature Account Verifications wedge AND find the next curve to scale beyond $200M against Envestnet's billion-dollar ambition.

Two 0→1 launches: Account Tokens (the bank-account analog to card tokens, reinventing the wedge) and Subscription & Bill Tracker (on Yodlee's data core, with a Bill Shark partnership and an embedded UX pivoted from BoA feedback).

5–8% gross revenue increase on the mature book. SBT advanced to deployment discussions with large US banks and credit unions. The 0→1 work stayed shipped; in 2025 Envestnet sold Yodlee to STG (Symphony Technology Group).

Hired by PE investors to lead product through next-stage growth. Three priorities: a second processing rail alongside FIS/TD Bank, end-to-end reconciliation against bank and card-brand settlement, and a product org that could scale with the company.

Ran three workstreams in parallel: added Fiserv/Wells Fargo alongside FIS/TD as a true multi-processor framework; engineered a reconciliation solution matching platform dollars against bank AND card-brand settlement; scaled product 5→15 and drove a full brand redesign.

Projected run-rate revenue grew roughly fivefold. Later acquired by FIS/Worldpay; became Worldpay for Platforms, now part of Global Payments.

Rapyd had global-first ambition but no real US product presence. As its first US product hire, the mandate was foundational: build the network, issuing, and rails Rapyd needed to compete with Stripe and Adyen.

Seeded RPGN with the first end-to-end APM integration (grew to 60+ APMs, 1,000+ methods); built Global Issuing in Mexico (Uber, Rappi), extended to Brazil and South Africa; built US ACH rails with Evolve Bank & Trust; ran product across SFO, Tel Aviv, and Singapore.

Foundational platform pieces (network, issuing, US rails and the team) that Rapyd carried forward.

Hybrid Director of Product role (LA every other week) at the industry leader in Chargeback Management. Mandate: grow the platform side and tie three product lines (Payment Platform, Intel Suite, Decline Salvage) into the chargeback flywheel.

Built the flywheel: merchants enter through Chargeback Management → convert to Payment Platform → which itself mitigates chargebacks. Then made the strategic call to deprecate Decline Salvage by building automatic Account Updater, reducing failures upstream rather than recovering downstream.

Cut fraud losses ~50%, risk exposure 20%. Re-platformed the stack and led the product team. Verifi was later acquired by Visa.

Stax needed to launch Stax Processing on a newly acquired money-movement platform and decide whether to build on it or replace it. At Blackhawk, a ~2,700 TPS prepaid engine needed to hold uptime through holiday-season capacity events.

At Stax, recruited within 3 days to run build-or-buy under PE pressure; pursued both paths, then delivered fix over replace after the architecture read. At Blackhawk, led development of the processing engine that sustained the ~2,700 TPS peak.

Fix-over-replace saved millions and months of work versus a rebuild; platform carrying $500M+ monthly TPV and $20M daily consumer ACH left on a foundation the business could grow from. Blackhawk engine proven at ~2,700 TPS.

Knights of Columbus Financial Secretaries managed dues entirely by hand (paper notices, check processing, manual tracking), consuming 10+ hours/month with collection rates under 65%.

Built DuesSync: a full-stack SaaS platform with digital payments (card/ACH via Stripe), automated escalation notices, digital membership cards, and role-based access. Built with Claude as dev partner.

90% workload reduction for Financial Secretaries, 80%+ collection rate target, 15-minute council setup. Production app on Next.js 16, Prisma, PostgreSQL, Clerk, and Stripe.

Annual crab dinner fundraiser relied on phone calls, paper sign-ups, and cash/check payments, creating friction for buyers and administrative burden for volunteers.

Built a full event platform with online ticket sales, countdown timer, donation flow, sponsorship section, volunteer signup, FAQ, and Google Maps, using Next.js, Clerk, and Stripe.

Enterprise-grade fundraising platform for a community nonprofit, built in days. Enables ticket sales, donations, and sponsorships: all online, all automated.

Static resumes can't answer questions, demonstrate technical fluency, or convey the depth behind a career that now spans several domains. A traditional portfolio format was too limiting.

Built this entire portfolio site in 1 week using Claude Sonnet 4.6 as co-pilot. Pure HTML/CSS/JS, deployed on Vercel. Shipped an "Ask Lloyd" chat widget on the Anthropic API, then removed it. A later security pass found the endpoint was unauthenticated and unmetered.

20 pages, zero frameworks, no server-side code. What one product person with deep domain context and AI tooling can ship without a development team.

Catholic parishes run on fragmented tools that prioritize finance and neglect community and language access, leaving non-English-speaking parishioners (Spanish, Tagalog) underserved and staff buried in manual admin.

Built Nave: a multi-tenant "Parish OS" pairing a multilingual parishioner portal with a role-based staff back office, with scheduling, communications, sacrament requests, and Safe Environment compliance in one system.

In pilot with its first parish. Multilingual (EN/ES/Tagalog), six staff permission tiers, days-not-months setup. The same multi-tenant, role-based systems thinking applied beyond payments.

Councils and booster clubs run season-long football raffles on paper booklets: a treasurer tracks sellers, draws numbers by hand, watches every game for winners, mails checks, and files the state raffle report. California bans selling raffle tickets online, so the sale itself cannot be digitized.

Built SundaySquares.org: a multi-tenant platform that digitizes everything around the sale. Printable booklets, in-person sales recording, a provably fair draw, live scores that pick winning tickets, and a treasurer’s report with the statutory 90/10 split. Built solo with Claude.

Live for the 2026 season with real patrons. No money moves through the platform, by design; the payment path was removed rather than left dormant. Next.js, Supabase, Drizzle, with a test-gated deploy pipeline.